Initiatives

Performance Monitoring and Control Centre (PMCC) Commissionerate of Health, Gandhinagar

Introduction

Health care system must deliver high-quality care, comply with regulatory requirements and enhance patient/community satisfaction while trying to reduce costs and enhance efficiencies. It can improve performance through a Performance Management Analysis tool that continuously integrates transactional and analytical data across departments and service levels. The tool enables superior decision-making, planning and execution.

Enhanced real-time performance is based on superior operational planning and execution, real-time performance monitoring and improvement, and capacity and resource optimization. It demands better workflow management, performance monitoring on a real-time basis.

The Performance Monitoring and Control Centre (PMCC) has been conceived as an innovative initiative of Commissionerate of Health, GUJARAT to integrate medical data analysis with real-time performance monitoring and reporting, advanced data warehousing and customizable executive and Information Dashboards.

With real-time information, the management can take the right decision at the right place and time - be it policy making, capacity or resource planning or clinical/quality initiatives. In addition, it enables the monitoring cost efficiency and quality performance for process adherence and outcomes.

Inception

The concept of PMCC was conceived on the basis of starting an Emergency Control Centre at State level with following aim & objectives,

  • Immediate response to any unusual health event in the state
  • Monitoring of all Health Programmes from single point
  • Feedback to concerned department
  • Coordination with all branches of Commissionerate of health and districts
  • Linkage with District, Municipal Corporations, Block, CHC, PHC, SC, ASHA
  • Linkage with Medical Colleges, Civil Hospitals, District Hospitals, Sub District Hospitals
  • Coordination with State Revenue Control Room and Central Government

Since Commissionerate of Health deals with many national health programmes and for immediate response to any unusual event like cyclone, flood, Disaster, outbreaks etc. the performance monitoring and control from single site is mandatory. In view of this a permanent 24X7 Performance Monitoring Centre is required at Commissionerate of health, Gandhinagar, Gujarat State.

PMCC to be Equipped with

  • Inventories & Evaluation of Resources
  • Contact details of entire Health department
  • Administrative Arrangements
  • List of NGOs/ CBOs
  • Health/ Medical Institutions details
  • List of Volunteers trained in Rescue / First aid / Mental Health etc
  • Online Grievance Redressal mechanism
  • Real time media scanning mechanism
  • Key Performance Indicator Dashboard
  • Data analysis Software/Tools.

The proposal was sent to Government of Gujarat for establishing PMCC at Commissionerate of health with following TOR and Aim/Objectives & Functions.

Terms of Reference

  • Continuous Monitoring and Evaluation of all Health Program from single point.
  • Immediate response to any unusual health event in the state
  • Feedback to concerned department.
  • Report and Record keeping.
  • Coordination with all branches of Commissionerate and district

Aim & Objectives

  • Central hub of Commissionerate which monitors prioritized health indicators from single point and
    provide feedback
  • Single minded dedication to achievement of objectives
  • Horizontal and vertical Coordination
  • Streamlining priority agendas and increasing productivity through role clarity.
  • Rapid response to any unusual health event
  • Public grievance redressal

Functions

  • To monitor the performance and the progress of the various health programs on the basis of high
    prioritized performance indicators.
  • To monitor trends of various health programs for their continuous progress with previous data and to
    identify any deviation.
  • To encourage the feedback and responses from ground level for betterment of the services provided.
  • To provide the suggestion/observation on basis of the field visits of CoH and other officials from
    health dept. and continuous monitoring towards the compliance.
  • Regular and periodic monitoring of the existing available Health and/or Medical services at different
    levels of service providers and beneficiaries.
  • To ensure the availability, accessibility, quality and optimum utilization of the Human Resources,
    infrastructure and equipment, materials and services at all level of health care delivery system.
  • Co-ordination with State Emergency Operation Centre (SEOC) and Gujarat State Disaster Management
    Authority (GSDMA) to deal with any natural / manmade disaster.
  • Co-ordination with Voluntary Organizations and NGOs in effective implementation of programs.
  • To monitor the Key Performance Health Indicators in liaison with Program Officer.
  • To promote health in context of shared responsibility and individual accountability for achieving
    desired outcomes.
  • To imbibe sense of accountability for use of resources among health staff for community based health
    improvement process.
  • To examine the effectiveness of health promotion and disease prevention activities and to determine
    whether the needs of all segments of the community are being addressed.

Organogram

Performance Monitoring & Control Centre

Roles & Responsibility

Assistant Director PMCC

  • To provide over all support to PMCC team.
  • Supervision and guidance to Medical Officer and AHAs (PMCC).
  • Undertake any other duties assigned by Commissioner of Health, Mission Director (NHM), Additional
    Director (Health).

Medical Officer, PMCC

  • Assist the Assistant Director (PMCC) in all matters related to Performance Monitoring and Control
    Center.
  • Day to day monitoring as well as immediate response to any unusual health related event occurring in
    the state.
  • Submission of activity report to Assistant Director (PMCC).
  • Convey proper feedback to concerned branch and district authority.
  • Assign task to AHAs and data entry operator.
  • Supervision and guidance to AHAs (PMCC).
  • Undertake any other duties assigned by Commissioner of Health, Mission Director (NHM), Additional
    Director (Health) and Assistant Director PMCC.

Assistant Health Administrator (AHA-PMCC)

  • To develop Key Performance Indicators, their monitoring and evaluation with the concerned Program
    Officers
  • To collect the primary and secondary data from all service levels for various Health Programs.
  • Regular and periodic monitoring of the existing available Health and/or Medical services at different
    levels of service providers and from beneficiaries.
  • To ensure the availability, accessibility, quality and optimum utilization of the manpower,
    infrastructure and equipment, materials and services at all level of health care delivery system.
  • To monitor and evaluate various health programs and provide feedback to respective health authority.
  • To provide feedback to Assistant Director PMCC and state authority and concerned Program Officers
    for augmentation of the Healthcare Service Delivery.
  • Immediate response and co-ordination with branches of health departments in all unusual Health
    events.
  • Planning, implementation and control of Disaster Management Plan and activities.
  • Co-ordination with Voluntary Organizations and NGOs in effective implementation of programs.
  • Region wise communication to authorities and staff at district, taluka and village level.
  • Any other task or responsibility assigned by higher authority.

Way Ahead

Grievance Redressal Unit (GRU)

For efficient and transparent settlement of various issues, a web portal based system to be created, where anyone can send their complaints. Complaints would come directly to State (GRU) from various sources like Beneficiary/Community/NGO/employee or any other party.

The modes of receiving complaints might be in the form of phone calls/SMS/FAX/e-mails, Postal correspondence which would then be entered at the portal by a designated person. After entry on the portal, an automatic Unique Request Number (URN) would be generated and an acknowledgement through SMS/mail/phone call would be sent to the complainant and accountable authority along with URN.

These complaints at the time of receiving are to be categorized as ‘Issues Require Urgent Attention OR a General Grievance’ on web portal. Categorized Grievances shall be intimated to direct actionable authority and asked to solve within stipulated time limit. A Grievance will be closed when aggrieved party is satisfied.

You can also refer

Go to Navigation